Privacy Policy

Introduction

Hash Digi Point ("we", "our", "us") values your privacy and is committed to protecting your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and related rules.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, including mobile phone repair, gadget sales, buy-back services, and accessory purchases.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

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A. Personal Information

• Full Name

• Mobile Number

• Email Address (if provided)

• Billing address

• Government ID (if required for buy/sell transactions)

• Device details (IMEI number, model, brand)

• Payment details (only through secure payment gateways)

B. Device Information

• Phone model

• Serial number / IMEI number

• Reported issue or damage description

• Service history

C. Transaction Information

• Repair details

• Accessories purchased

• Buy-back or resale transaction details

• Payment method (Cash / UPI / Card – processed securely)

D. Technical Data (Website Use)

• IP address

• Browser type

• Device type

• Cookies and analytics data

3. Purpose of Data Collection

We collect personal information strictly for the following purposes:

• To provide mobile repair and electronic services

• To process buy/sell transactions

• To contact customers regarding service updates

• To provide warranty or service records

• To comply with legal or regulatory requirements

• To prevent fraud and unauthorized transactions

• To improve our services and customer experience

We do not sell customer personal data to third parties.

4. Data Storage & Protection

We take reasonable security measures to protect customer data, including:

• Secure storage of physical records

• Restricted access to customer information

• Secure payment gateway processing

• Use of password-protected systems

However, while we take appropriate precautions, no system is completely secure, and we cannot guarantee absolute security of data transmitted electronically.

5. Device Data & Customer Responsibility

When you submit a device for repair:

• Customers are solely responsible for backing up their data before service.

• Hash Digi Point is not responsible for data loss during repair, software updates, or hardware replacement.

• Customers must remove personal SIM cards and memory cards before submission.

• Devices may be reset to factory settings if required for repair.

We recommend customers remove all personal data before handing over devices.

6. Buy-Back & Used Device Transactions

For buying or selling used phones:

• Valid government ID may be required for verification purposes.

• IMEI numbers may be recorded for legal compliance.

• We reserve the right to refuse transactions if suspicious or illegal activity is suspected.

Hash Digi Point is not liable for devices later found to be blacklisted, reported stolen, or subject to ownership disputes if incorrect information was provided by the seller.

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

• Improve website performance

• Analyze traffic

• Enhance user experience

Users can disable cookies in their browser settings.

8. Third-Party Services

We may use third-party services such as:

• Payment gateways

• WhatsApp communication

• SMS service providers

• Google Analytics

These third parties may process data under their own privacy policies.

9. Legal Disclosure

We may disclose customer information if required:

• By law enforcement authorities

• Under court orders

• To comply with legal obligations

• To protect our legal rights or prevent fraud

10. Limitation of Liability

Hash Digi Point shall not be liable for:

• Data loss during repair

• Software corruption

• Pre-existing device damage

• Loss of business or indirect damages

• Unauthorized access beyond reasonable control

All services are provided on a best-effort basis.

11. Customer Rights (Under DPDP Act 2023)

Customers have the right to:

• Request access to their personal data

• Request correction of inaccurate data

• Request deletion (subject to legal retention requirements)

• Withdraw consent (where applicable)

Requests may be made via:
📧 Email: [Insert Email]
📞 Phone: [Insert Number]

12. Data Retention

We retain customer information:

• As long as necessary for service and warranty records

• As required by Indian law

• For accounting and compliance purposes

After that, data may be securely deleted.

13. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time without prior notice. Updated versions will be posted on this page.

14. Contact Information

Hash Digi Point
Varanasi, Uttar Pradesh, India
Phone: +91-8601713193
Email: hashdigipointvns@gmail.com
Website: www.hashdigipoint.com​

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Our Commitment to Accessibility

Hash Digi Point is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to make our website accessible, user-friendly, and inclusive for everyone, regardless of ability or technology.

We continuously work toward improving the accessibility and usability of our website in alignment with generally recognized standards and guidelines.

Accessibility Standards

We aim to follow best practices based on:

• Web Content Accessibility Guidelines (WCAG) 2.1

• Guidelines for Indian government digital accessibility recommendations

• General usability standards for inclusive web design

While we strive to meet these standards, accessibility is an ongoing effort, and certain areas may still be under improvement.

Accessibility Features on Our Website

Our website may include:

• Clear and readable fonts

• Proper color contrast

• Responsive mobile-friendly design

• Structured headings and content hierarchy

• Keyboard navigability (where supported by platform)

• Alt text for relevant images (where applicable)

Third-Party Content

Some content or services on our website may be provided by third parties (such as payment gateways, maps, chat tools, or social media plugins). We do not control the accessibility of third-party platforms but encourage users to review their respective accessibility policies.

Ongoing Improvements

We are committed to reviewing and improving our website accessibility regularly. Feedback from users helps us identify areas that require enhancement.

Need Assistance?

If you experience any difficulty accessing content on our website or require assistance with any service, please contact us:

Hash Digi Point
Varanasi, Uttar Pradesh, India
Phone: +91-8601713193
Email: hashdigipointvns@gmail.com

We will make reasonable efforts to provide the information or service you need in an accessible format.

Limitation

While we strive to ensure accessibility across our website, we cannot guarantee that every feature will be fully compatible with all assistive technologies at all times. We appreciate your understanding as we continue to improve.